Cancellation And Refunds

Cancelling Your Account And Refund Policy

You can cancel your “My History Archive” subscription online or by calling (855) 303-2727 at any time.

Your cancellation must be received by 5:00PM CST prior to the day your subscription is set to expire. If this day falls on a weekend or holiday, then the refund period is extended to include the next day that is not a weekend or holiday.

If your subscription is not cancelled by 5:00PM CST prior to the day your subscription is set to expire, or canceled at any time prior to the end of the subscription period, no refund will be issued for unused subscription periods, and you will enjoy full use of the archive until the end of the term, at which time your account will be closed and no new charges will be applied.

If you feel you are entitled to a refund, please see our Refund Policy to see if you qualify, or contact customer service at (855) 303-2727 Monday through Friday between 8:00AM and 5:00PM CST to discuss

Refunds

If you cancel your subscription due to a failure of Advantage Archive to provide the services advertised, a breach of the Terms & Conditions by Advantage Archives, or a violation of your user rights, we will provide a refund prorated for the time remaining in your subscription period. If your subscription has been terminated by Advantage Archives due to a failure to comply with the User Agreement.

In order to receive a refund, you must contact customer service at (855) 303-2727 Monday through Friday between 8:00AM and 5:00PM CST.

You forfeit the right for a refund if:

  • Your archive contains something that you do not own the copyright or have written permission from the rights holder
  • Your archive contains anything, at our discretion, deemed offensive, inappropriate or defamatory
  • You break the law, including libellous content or comments, or by submitting content or comments which result in a criminal offence
  • You Share the personal information of living people without their permission
  • You falsify or misrepresent your identity, or impersonate another person
  • You collect or use any information from any “My History Archive” or other Advantage Archives web property with the intent to harm, discredit, harass or prejudice any other person
  • You circumvent, scrape, mine, crawl, or otherwise impact the service, security, or performance of our archives and related servers
If we terminate your account, your archive will be taken down, and no further charges will apply, however we will not offer you a refund in part or in whole.